For hotels and guesthouses
AI sales and marketing tool for hotels and guesthouses.
Ads, Instagram, website and WhatsApp on one screen. The AI agent answers "any rooms for the holiday?" at night, in the guest's language, with the rates, nightly price and check-in and pet policies, and the direct booking request arrives ready for reception.
- Professional WhatsApp
- Website
- Paid traffic management
Day-to-day pains
Where a direct booking turns into a booking with commission.
Guests who get no reply book through the app
An availability question at 11 p.m., a reply at 8 a.m., and the commission goes to the booking app.
Always the same questions
Check-in, breakfast, parking, pets and distance to the beach. Reception is stuck on the phone.
Front desk and WhatsApp at the same time
The guest at the desk waits while someone types, and so does the guest on WhatsApp.
Foreign guests are left for later
A message in Spanish or another language waits for whoever "speaks the language".
Long voice messages with several questions
Someone has to stop and listen to everything before replying.
Groups and events with no follow-up
A group quote sent and forgotten, with no way to know who followed up.
A direct booking is rarely lost on the nightly rate.It is lost on response time.
How it works
From the guest's question to a ready booking request.
- 1
Comes in
The question from the website, Instagram or an ad lands on the hotel's official WhatsApp.
- 2
Replies
The AI agent replies with the rates, policies and FAQs, at night, on weekends and on holidays.
- 3
Understands
Voice messages become text, and the reply goes out in the language the guest wrote in.
- 4
Prepares
Dates, guests and room type arrive ready for reception to confirm the booking.
What XBASE does for hotels and guesthouses
Official WhatsApp, an AI agent and a pipeline from quote to checked-in guest.
Reception and reservations on the same number
The hotel's official WhatsApp, with one owner per conversation.
See official WhatsAppAn agent with rates and policies
Rates, policies and FAQs become the agent's files.
See the agent's filesIn the guest's language
The agent replies in the language the guest writes in, and voice messages become text.
See replies in the customer's languageA pipeline from quote to checked-in guest
Quote, confirmed booking and checked-in guest as stages, with a satisfaction score after the stay.
See Pipeline and CRMProposals for groups and events
A PDF proposal with the hotel's brand, sent from the conversation.
See proposalsFollow-up with whoever asked for a quote
A Meta-approved message to get back in touch with whoever asked for a quote and went quiet.
See approved messages
To be fair
What stays with your reception.
Stays with your team
Where XBASE helps
Stays with your team
Confirming the booking in the hotel's system
Where XBASE helps
The request arrives with dates, guests and room.
Stays with your team
Charging and issuing the voucher
Where XBASE helps
The conversation is tagged and in the right pipeline stage.
Stays with your team
Handling groups and events
Where XBASE helps
A pipeline card and a PDF proposal from the conversation.
To be fair
- The agent does not confirm or charge for bookings: it leaves the request ready for reception.
- There is no integration with property management systems, channel managers, booking engines or booking apps.
What you are searching for
WhatsApp, CRM and AI for hospitality: what each search finds here.
WhatsApp for hotels and guesthouses
The hotel's official WhatsApp in the browser, with reception and reservations on the same number.
Chatbot for hotels
Instead of a menu of options, an AI agent that replies with the approved rates and policies, in the guest's language.
Direct bookings on WhatsApp
A reply right away at night and on holidays, and the booking request ready for reception.
Multilingual guest messaging
The agent replies in the language the guest writes in, without waiting for someone who speaks it.
Frequently asked questions
Questions about WhatsApp and CRM for hotels and guesthouses.
How do I increase direct bookings on WhatsApp?
By replying right away to whoever asks at night, on weekends and on holidays. The AI agent replies with the approved rates and policies and leaves the request ready for reception to confirm.
Does the agent confirm the booking?
No. It answers questions and leaves the request ready (dates, guests, room) for reception to confirm.
Does it reply to foreign guests?
Yes. The agent replies in the language the guest writes in.
Does it integrate with the hotel's system or booking engine?
There is no integration with property management systems, channel managers, booking engines or booking apps.
What about groups and events?
Each request becomes a card in the pipeline, and the PDF proposal with the hotel's brand goes out from the conversation itself.
Are there Meta costs?
Yes. Meta charges per message on official WhatsApp, separately from the XBASE plan. The cost calculator shows the amount before you start.
Will I lose my WhatsApp number?
The number still belongs to the company. Connecting it to Meta's official API migrates the number: the team starts answering from the browser instead of the phone app. The expert team lets you know before connecting.
Diagnosis with the expert team
Book a diagnosis of your bookings and find out how to bring late-night guests to direct booking.
In a video call, the team learns how bookings arrive today and designs with you the agent with your rates, the quote pipeline and how conversations pass to reception.
Do what UPS did
- Meeting by video call
- Nothing to install
- WhatsApp through Meta's official API