For logistics and transport
AI sales and marketing tool for carriers and logistics.
Website, ads and WhatsApp on one screen. The recipient's "where is my delivery?" gets the approved answer with the tracking button, the shipper's quote request goes to sales, and damage, wrong address and redelivery become tagged incidents in customer service.
- Professional WhatsApp
- Website
- Paid traffic management
Day-to-day pains
Where customer service stalls and the real problem waits.
"Where is my delivery?" all day long
The same question, from many people, and operations stuck answering.
The real problem waits in the queue
Damage, wrong addresses and redelivery wait behind the repeated questions and turn into complaints.
Nobody knows who has which incident
Several people on the same number, and the customer answered twice or not at all.
Once the window closes, there is no way to follow up
The customer goes quiet, and the incident gets no follow-up.
Voice messages and photos of proof
The customer explains the problem in a voice message, and someone has to listen to all of it.
Volume peaks
Black Friday and the year-end season arrive, and customer service can't keep up.
You don't need more people in customer service.You need to separate the simple from what is a problem.
How it works
Three destinations for every customer message.
- 1
Comes in
The message from the recipient or the shipper lands on the official WhatsApp, with the whole support team on the same number.
- 2
Decides
Before the AI, the decision reads the message: a simple question, a conversation for the agent or an incident for the team.
- 3
Replies
The simple question gets the approved reply, with buttons, and the AI agent answers what needs a conversation.
- 4
Handles
The incident goes to the team, tagged and in the right stage of the customer service pipeline. The agent stops when someone takes over.
What XBASE does for logistics and transport
Official WhatsApp, a decision before the AI and a customer service pipeline.
The whole support team on the same number
Official WhatsApp, with one owner per conversation and transfers that keep the history.
See official WhatsAppApproved replies with buttons
Delivery times, regions, hours, documents and how to reschedule, answered with the approved text.
See approved messagesAn agent for what needs a conversation
The AI agent answers what the rule doesn't cover and stops when the team takes over.
See the AI agentCustomer service pipeline
Tags and stages for new, damage, redelivery and resolved.
See Pipeline and CRMVoice messages transcribed
The customer's voice message becomes text in the incident history.
Unanswered conversations on the dashboard
Conversation volume and how many went unanswered.
See the inbox
To be fair
What stays with your customer service team.
Stays with your team
Where XBASE helps
Stays with your team
Checking the status in the tracking system
Where XBASE helps
The conversation arrives tagged, with the history and the transcribed voice message.
Stays with your team
Resolving damage and redelivery
Where XBASE helps
A customer service pipeline with an owner and a stage.
Stays with your team
Following up on the incident
Where XBASE helps
A Meta-approved message after the customer service window closes.
To be fair
- There is no ready-made integration with tracking, TMS, WMS, ERP or marketplaces, and the agent does not know the order status.
- Automation triggered when your system sends a notice is a project with the expert team, assessed case by case. No mass status blasts.
What you are searching for
WhatsApp, CRM and AI for logistics: what each search finds here.
WhatsApp customer service for logistics companies
Official WhatsApp with the whole support team on the same number and one owner per incident.
Chatbot for logistics companies
Approved replies with buttons for simple questions, an AI agent for what needs a conversation and the team for incidents.
"Where is my delivery" on WhatsApp
The repeated question answered right away, with a button to the tracking you already have.
CRM for logistics
A customer service pipeline with damage and redelivery tags, conversation history and a dashboard of unanswered conversations.
Frequently asked questions
Questions about WhatsApp and CRM for logistics.
How do I take "where is my delivery?" out of the customer service queue?
With a reply approved by the team, with buttons ("Track order", "Talk to the team"), that goes out right away for the simple question.
Does the agent know my order status?
No. There is no ready-made integration with tracking, TMS or WMS. Approved replies cover delivery times, regions, hours, documents and how to reschedule.
How do I separate damage and redelivery from simple questions?
The decision before the AI sends incidents straight to the team, tagged and in the right stage of the customer service pipeline.
Won't automatic replies annoy customers?
Only the simple question gets a ready reply. What is a problem goes to a person, and the agent stops when someone takes over.
How do I see unanswered conversations?
The dashboard shows conversation volume and how many went unanswered.
I have a large customer service team.
Several people answer on the same official number, each with their own conversations.
Diagnosis with the expert team
Book a diagnosis of your customer service and find out how to take "where is my delivery?" out of the incident queue.
In a video call, the team gathers the questions that arrive most and designs with you the approved replies, the agent and the customer service pipeline.
Do what UPS did
- Meeting by video call
- Nothing to install
- WhatsApp through Meta's official API