Official WhatsApp
Resume the conversation, offer options and collect data inside WhatsApp.
Meta-approved message templates to resume the conversation after the 24-hour window, buttons and lists for the customer to choose from and forms with the answers saved. All on your company's official WhatsApp.
- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist
- WhatsApp through Meta's official API
- Form answers saved
Three tools
What are approved templates, buttons and forms?
- 01
Meta-approved message template
A template text you create and send to Meta for approval. It is used to start or resume the conversation after the 24-hour window.
- 02
Buttons and lists
Options the customer taps instead of typing. Save the ones you always use.
- 03
WhatsApp form
Questions the customer answers inside WhatsApp itself. The answers are saved.
In practice
How to use it day to day
Step 01 of 04
Create the message template
Write the text and choose the category.
Step 02 of 04
Send it to Meta for approval
Meta approves or rejects it, and XBASE shows the result.
Step 03 of 04
Save buttons and lists
Build them once and reuse them. WhatsApp forms take more work to build: the expert team builds them with you.
Step 04 of 04
Send inside the conversation
In the conversation with the customer, choose the approved template, the buttons or the form and send it.
Once the 24-hour window closes, the conversation only comes back with a Meta-approved message template.
Examples
Where each one fits
Resume a quote
Professional services, with an approved template. The fields in braces are filled in for each customer.
Cost
You see how much Meta charged, by message category
The fees Meta charges per message are separate and go directly to the card registered on your WhatsApp account; XBASE does not charge per message. Follow the cost Meta calculated in Billing and estimate the cost beforehand in the calculator.
WhatsApp cost calculatorWhere it works
Official WhatsApp features
Approved templates, buttons and forms are official WhatsApp features. In Direct and email, the team replies from the same inbox.
Official WhatsApp
Connecting the number to the official API means it stops working in the WhatsApp app on the phone.
See the channelInbox
WhatsApp, Direct and email in the same inbox, each conversation with an owner.
See the inbox
What the feature does not do
Resuming a conversation is not blasting your whole contact list
Does
- Resumes a conversation with an approved template
- Offers options with buttons and lists
- Collects data with a form
Does not
- Mass sending or broadcast lists
- Resume on its own with people who stopped replying
- "Press 1" menus: the options stay inside a conversation with the team
Who sends
The approved template, the buttons and the form go out from the conversation with the customer
The person replying chooses what to send and sends it from inside the conversation, which already has an owner. Form answers are saved.
After the options, the proposalQuestions
What people ask about approved templates and forms
While the 24-hour window is open, the team replies with any text it writes. After it closes, only a Meta-approved message template resumes the conversation.
Resume. Offer options. Keep the answers.
Use the full official WhatsApp in your operation.
Create an account and connect your company number.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist