The customer's language
The AI agent replies in the language the customer wrote in.
In your website chat, the AI agent replies in the language the visitor writes in, using the instructions and files you added.
- Nothing to install
- Implementation with a specialist
- Test before publishing
One conversation, the customer's language
What are replies in the customer's language?
It is the AI agent reading the message in the language it arrived in and replying in that same language, using the instructions and files you already added.
- 1
A message arrives, in the customer's language
The visitor writes in the website chat their own way.
- 2
The agent checks files and instructions
What you added about the company.
- 3
It follows the conversation goal
What it should achieve in each conversation.
- 4
It replies in the message's language
The reply comes out in the language the customer wrote in.
Configuration
How to prepare the agent for other languages
Step 01 of 04
Add what the agent needs to know
Company files and instructions.
Step 02 of 04
Say what changes for customers abroad
Write in the instructions what is different for customers from other countries, such as delivery time and payment method.
Step 03 of 04
Talk to the agent the way your customers write
Ask the questions that arrive in other languages before putting it to work.
Step 04 of 04
Go live
Copy the chat code and paste it on your website.
What stays the same
What you configured applies to every conversation
- 01
What you taught it
The files you added.
Knowledge base - 02
How it talks
The tone and the instructions you wrote.
- 03
What it needs to achieve
The goals of each conversation.
- 04
What it filters
The agent's safety rules.
- 05
Who takes over
In the website chat, only the agent replies.
Someone who writes in another language is a customer too.
Examples
Messages to send the agent during testing
Saturday class
Language school. A question about beginner classes.
Where it works
Where the agent replies in the customer's language
Website chat
The agent replies in the visitor's language.
See the channelOfficial WhatsApp
The team replies, and the AI suggests replies when someone asks.
See the channelInstagram
In Direct, your team replies.
See the channelEmail
The team replies from the inbox.
See the channel
Limits
What the agent does not decide, in any language
Test with your audience's messages
Take real questions, with abbreviations, slang and language switches mid-sentence, and adjust the instructions based on what the test shows.
What the agent cannot promise
Write in the instructions what it cannot promise, such as discounts and exceptions.
An honest limit
XBASE does not translate conversations for the team: they stay in the language they happened in.
Questions
What people ask about serving customers in other languages
It understands and replies in Spanish, as in other languages: it replies in the language the message arrives in. Test with your audience's questions.
Another language, the same price list.
Serve people who write in another language with the same care.
Create an account and build the agent with the expert team. Then talk to it in the languages your customers use.
Create account- Nothing to install
- Implementation with a specialist