Knowledge base
Teach the agent with the files your company already has.
Catalog, price list, policies and frequently asked questions, in PDF, Word, CSV or text. The agent checks these files to reply in your website chat, and you decide what goes in.
- Nothing to install
- Implementation with a specialist
- You choose the files
- You approve every adjustment
What the agent knows
What is the knowledge base?
It is the set of files the AI agent checks to reply. Together with the instructions, goals and rules, it is what makes the agent talk about your company, and not just any company.
- 1
You add the files
Catalog, prices, policies and frequently asked questions.
- 2
You write the instructions
How the agent talks and what it can do.
- 3
You set goals and rules
What it should achieve and what it must not write.
- 4
You test before publishing
Ask what customers ask and check the reply.
Configuration
How to teach the agent
The expert team organizes the files with you.
Step 01 of 04
Add the files
PDF, Word, CSV or text.
Step 02 of 04
Write the instructions
How the agent talks, what it can do and what stays with the team. Every version is saved.
Step 03 of 04
Set the goals
What the agent should achieve in each conversation.
Step 04 of 04
Talk to the agent
Ask what customers ask and see the reply before putting it to work.
The agent only knows what someone taught it.
Examples
Questions the files answer
Price
Services. The reply comes from the service price list.
What goes into the reply
Where each agent reply comes from
- 01
Files
What the company already has in writing: catalog, prices, policies, frequently asked questions.
- 02
Instructions
How the agent talks and what it can do.
- 03
Goals
What it should achieve in each conversation.
- 04
Safety rules
What it must not write, such as email addresses, phone numbers and sensitive numbers.
- 05
Adjustments you approve
Suggestions drawn from conversations, which only go in if you approve them. Evaluation must be turned on.
The expert team organizes the files and writes the instructions with you
Where it works
Where the agent uses what you taught it
Website chat
The agent replies with your files.
See the channelOfficial WhatsApp
The team replies, and the AI suggests replies when someone asks.
See the channelInstagram
In Direct, your team replies.
See the channelEmail
The team replies from the inbox.
See the channel
Before publishing
Ask the agent what customers really ask
The agent can make mistakes. When a reply comes out wrong, fix the file or the instruction that caused it and ask the same question again.
- A price with conditions (upfront, in installments, by quantity)
- A product or service you do not offer
- A question with a typo
- A discount request
- A question that mixes two topics
- A request for personal data
- Information that changed (new price, new hours)
You decide
Every adjustment to the agent goes through you
Versions
Every change to the instructions is saved, and you can go back to a previous version.
Adjustment suggestions
XBASE evaluates the agent's conversations against the goals you set and suggests adjustments. You approve or discard them. Requires evaluation turned on and goals set.
Score for each conversation
In the website chat, only the agent replies. With evaluation on, see the score of each agent conversation and adjust what you need.
Questions
What people ask about teaching the agent
No. It checks the files you add and follows the instructions you write.
Catalog, price list and policy: the agent starts with them.
Teach the agent with what your company already knows.
Create an account and build the agent with the expert team, starting from the files your company already has.
Create account- Nothing to install
- Implementation with a specialist