Security
Is it safe to connect your business WhatsApp and Instagram to XBASE?
The connection happens in an official Meta window, without handing over your Facebook or Instagram password. WhatsApp uses Meta's official API, and you decide who on the team sees what. No tool removes Meta's rules: following them is still part of the job.
- WhatsApp through Meta's official API
- Connection in an official Meta window
- Roles and permissions per person
- What you add stays yours
At connection
Three safeguards that come from how XBASE connects
Official channel
Meta's official API
Your business WhatsApp connects through Meta's official API. XBASE does not connect WhatsApp through a QR code or a browser extension.
No password
Authorization through Meta
You enter an official Meta window, choose the number or the account and approve access. XBASE does not ask for your Facebook or Instagram password.
Real conversations
The customer starts
XBASE does not send bulk messages: the conversation starts with whoever wrote or commented. To pick it up again after the 24-hour window, only with a Meta-approved message template.
Inside the connection
How the connection with Meta works
WhatsApp: you connect your business number through Meta's sign-up window. The number can be the one your business already uses or a new one. Once connected, it works through the official API and stops working in the WhatsApp app on the phone.
Instagram: the account must be a professional account linked to a Facebook Page. The connection also goes through Meta's authorization.
The rules still apply: Meta can limit a number or an account based on message quality, even on the official API. XBASE helps you follow the rules (approved templates to reconnect, replies to people who showed interest), but whoever sends the messages is responsible for them.
You are in control
What stays under your control
Who sees each conversation
Create roles with the permissions you want. People who answer can see only their own conversations.
Who connects the channels
Connecting and disconnecting WhatsApp requires the manage integrations permission.
What the agent uses to reply
The agent uses the files you choose and follows the instructions and rules you set. Chat with it before putting it to work.
Who decides the reply
AI suggests, and the person reviews it before sending. The agent's improvement suggestions only apply with your approval.
Who owns the content
Instructions, files and settings you add remain your company's.
Payment
The subscription is paid on the payment provider's page, and card data does not stay on XBASE servers.
Your personal data
The Privacy policy states what data we collect, what for and how to request access, correction or deletion.
Read the Privacy policy
Risk and care
What puts an account at risk, and what avoids it
Puts it at risk: Giving your Facebook or Instagram password to an outsider
Avoids the risk: Connecting through the official Meta window
Puts it at risk: Connecting the business WhatsApp through a QR code in an unofficial tool
Avoids the risk: Using Meta's official API
Puts it at risk: Messaging people who did not ask
Avoids the risk: Replying to whoever wrote or commented
Puts it at risk: Insisting with open-ended text after the conversation went cold
Avoids the risk: Reconnecting with a Meta-approved message template
Puts it at risk: Letting the bot answer what it does not know
Avoids the risk: Teaching it with your files, setting rules and testing first
General guidance, based on Meta's public rules.
Before connecting
Five signs that a WhatsApp tool is risky
- 01
It asks for your password
An official connection takes you to Meta's window. Nobody needs your Facebook or Instagram password.
- 02
It connects the number through a QR code
Connecting the business WhatsApp through a QR code, in an unofficial tool, is not Meta's API.
- 03
It sells bulk sending to bought lists
Messaging people who did not ask is the shortest path to getting the number limited.
- 04
It promises the number will never be blocked
Nobody controls Meta's decisions. Whoever promises that is not telling the truth.
- 05
It promises followers or sales
No serious tool promises results. It shows what it does.
Frequently asked questions
Questions about security
No. The connection happens in an official Meta window, and the password stays between you and Meta.
Security
Connect your channels through Meta and keep your team in charge.
Create your account, connect official WhatsApp and Instagram through Meta's authorization and set who sees each conversation.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Setup with a specialist