Inbox
WhatsApp, Direct and email in one inbox. Every conversation with an owner.
Your team works from the browser, on the same official WhatsApp number, with each customer's history in view. Hand the conversation to someone else without losing anything.
- Three channels, one inbox
- One owner per conversation
- The customer profile alongside
Three channels
Three channels, the same inbox.
Official WhatsApp
Each connected number becomes an inbox.
See official WhatsAppInstagram Direct
Text messages from Direct.
See InstagramEmail
Emails received and answered in the same inbox, with the connection built by the expert team.
See email
The website chat is handled by the AI agent and does not go into the inbox.See website chat
One inbox, who replies in view
In every conversation, it is clear who is replying.
The conversation has an owner, and changing it erases nothing.
Your team replies with everything at hand.
Saved replies and "/" shortcuts, attachments, audio, quoted replies and search within the conversation. After Meta's customer service window closes, the WhatsApp conversation continues with an approved message.
Ask for a suggestion mid-conversation.
AI reads the history and proposes the reply, and the person reviews it before sending. The conversation assistant is configured during implementation and sits in the conversation menu.
Change the owner without losing the history.
The coordinator chooses the owner of each conversation. There is no automatic distribution or rotation.
The customer alongside
Know who you are talking to without leaving the conversation.
- 01
Customer profile
Each customer's profile with conversations, notes, meetings and proposals.
- 02
Tags
Tags to sort customers and conversations.
- 03
Automatic contact
Anyone who messages you on WhatsApp is added as a contact.
Every conversation can become a card in the pipeline, and the proposal goes out from the conversation itself.
Team
Each person sees what they need.
Roles your way
Create roles with the permissions your operation needs.
Only their own conversations
Team members can be limited to seeing only the conversations they own.
Unanswered conversations in view
See the conversation volume and how many are unanswered.
More than one company or location? Each one in its own environment.
How the work is split
Automation opens. AI suggests. Your team closes.
Each part does what it does best, inside the same conversation.
Your team closes
Each conversation becomes a card in the pipeline. The team changes the stage, books the meeting and sends the proposal without leaving the conversation.
Explore Pipeline and CRMQuestions from people deciding
Questions before moving your team to the inbox
In XBASE, several people work on the same official number, each conversation has an owner and becomes a card in the pipeline, with the customer profile alongside. One detail before connecting: the connected number starts working through the official API and stops working in the WhatsApp app on the phone.
Ready to organize your team
Put your whole team in the same inbox.
Create the account, connect official WhatsApp and Instagram, and invite the people who handle customers.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist
Want to turn comments into conversations?
When someone comments a keyword on a post, XBASE sends a Direct message, and the conversation lands in this inbox.