AI agent
An AI agent that replies with what your company taught it.
You teach it with your company files, set the tone, the goals and the rules, and chat with it before it starts serving customers. Today it serves the people who visit your website, and in inbox conversations AI suggests the reply for your team to review.
- Taught with your files
- Test conversation before going live
- Implementation with a specialist
AI agents
One agent for each job, each with its own face
Each agent has its own role, instructions and rules, and access only to what you allow. It works inside XBASE with the customer history and the funnel at hand, and your team follows everything in the same inbox.
Bia
Support
Replies right away, with the customer history at hand.
Léo
Sales
Qualifies new leads, moves the conversation to the right funnel stage and remembers to follow up with whoever went quiet.
Caco
Collections
Reminds customers of what is still open and tells the team when they reply.
Nina
Marketing
Turns a keyword comment into a Direct conversation.
Tito
Operations
Runs the scheduled routines and only calls you when something needs a decision.
Every agent you create gets an avatar in this style, generated by AI. Don't like it? Generate another or describe what to change.
Create my agentIllustrative characters: names and roles are examples.
How it works
What is an AI agent in XBASE?
It is the part of XBASE that talks with the customer. It uses what you taught it, follows your rules and works toward the goal you set.
- 1
The customer writes in their own words
No numbered menu and no magic word: a regular question, in open text.
- 2
The agent checks what you taught it
The catalog, price list, policies and FAQs you uploaded.
- 3
It replies within your rules
In the tone you chose, toward the goal of the conversation, with filters for profanity, email addresses, phone numbers and sensitive numbers.
- 4
You follow along and adjust
Each conversation gets a score for each goal, and XBASE suggests adjustments. Nothing changes without your approval.
Scoring is turned on during implementation, with the goals you registered.
You are in control
The files, the instructions and the rules are yours.
Everything the agent uses to reply was defined by you, and every change is saved.
Knowledge
Teach it with your company files, such as the catalog, price list, policies and FAQs (PDF, Word, CSV or text). The agent does not read your website or your store: its knowledge comes from the files you upload.
The expert team writes the instructions and organizes the files with you.Meet the team
Everyday questions
What the agent handles in a regular conversation
Customers do not follow a script. See how the agent handles questions that come in every week.
“What is the difference between the Saturday class and the evening class?”
How the agent handles it
It compares the two classes using the table you uploaded and asks what it still needs to recommend one: schedule, start date or payment method.
“How much is the screen repair?”
How the agent handles it
It gives the price listed in your table. When the price depends on an assessment, it follows what your instructions say for that case.
“Has my order shipped yet?”
How the agent handles it
The agent does not check your order system. It explains the delivery time and the policy you taught it, and points to the path your instructions define.
“I want to talk to a person.”
How the agent handles it
In the website chat, the agent is the one talking: it replies with what your instructions say for this request.
How to build it
From file to first conversation, in five steps.
You can build it on your own or with the expert team. The path is the same.
Step 01 of 05
Say who it is and what it is for
Name, instructions and the goal of the conversation.
Step 02 of 05
Upload the files
Catalog, prices, policies and FAQs.
Step 03 of 05
Turn on the safety rules
Choose what the agent must not say.
Step 04 of 05
Chat with it first
Ask the questions your customers ask and adjust until it works your way.
Step 05 of 05
Put it to work
Copy the chat code and paste it into your website.
How the work is split
Automation opens. AI suggests. Your team closes.
Each part does what it does best, inside the same conversation.
AI suggests
In the middle of a conversation, AI reads the history and proposes a reply; the person reviews it before sending. In the website chat, the AI agent is the one who replies.
Explore the AI agentChannel by channel
The same agent, each channel with its own rule.
See what the agent does today in each channel.
Website chat
The agent serves the people who visit your website.
See website chatOfficial WhatsApp
AI suggests the reply, and your team reviews it before sending.
See official WhatsAppInstagram
Your team replies to Instagram Direct from the inbox.
See InstagramEmail
Your team replies to emails from the inbox.
See email
Questions from people deciding
Questions about the AI agent
They talk to your company. On WhatsApp and Direct, your team is the one who replies, with suggestions from AI. The agent replies on its own only in the website chat.
Ready for the first conversation
Start with what your company already knows.
Create the account, upload the files and chat with the agent before it goes live. If you prefer, the expert team builds it with you.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist