Official WhatsApp
One official WhatsApp number, your whole team serving customers.
Connect your company's WhatsApp through Meta's official API. Several people work on the same number, each conversation has an owner and becomes a card in the pipeline.
- Meta's official API
- Connected by your company
- Meta's costs in view
From number to pipeline
From message to pipeline card, on the same number.
- 1
The customer messages the official number
And is added as a contact.
- 2
The conversation lands in the inbox
With an owner.
- 3
The team replies, with an AI suggestion
AI proposes the reply, and the person reviews it before sending.
- 4
The sale moves through the pipeline
All the way to the proposal, sent from the conversation.
Before connecting
Current number or new number: choose knowing what changes.
- 01
The number your company already uses
It starts working through the official API, in XBASE, in the browser, and stops working in the WhatsApp app on the phone.
- 02
A new number
A number just for customer service, connected directly to the official API.
An honest limit
Using the same number in the phone app and in XBASE at the same time is not possible. There is also no personal WhatsApp and no QR code connection.
Day to day
When everyone answers, nobody knows who replied.
- “Hi, is this still available?”
- “Can you send me the price?”
- “Did anyone see my message?”
With several people on the same WhatsApp and no rule about who takes each customer, two people reply to the same person, or nobody replies. The quote that was supposed to go out never does, and the sale goes cold.
In XBASE, every conversation has an owner and a stage.
The full official WhatsApp
Everything the official API allows, inside the inbox.
- 01
Several people, one number
Every conversation with an owner.
- 02
Meta-approved messages
Create message templates, submit them for approval and use them to resume the conversation after the customer service window closes.
- 03
Buttons and lists
Messages with buttons and option lists, saved for reuse.
- 04
WhatsApp forms
Forms inside WhatsApp itself, with the answers saved.
- 05
Calls
Call over WhatsApp from the conversation, when the customer allows it.
- 06
Proposal from the conversation
Build the proposal with your brand and send it without leaving the conversation.
How to connect
Connect the number with your company's Meta account.
Your company makes the connection, on the official API. If you prefer, the expert team helps.
Step 01 of 05
Create the account
In XBASE.
Step 02 of 05
Sign in with the Meta account
Choose to connect official WhatsApp and sign in with your company's Meta account.
Step 03 of 05
Choose the number
Your current one, which moves to the official API, or a new one.
Step 04 of 05
The inbox appears ready
Each connected number becomes an inbox.
Step 05 of 05
Bring in the team
Invite the people who handle customers and create the first message templates.
AI and team
Today, on WhatsApp, AI suggests and the team replies.
AI suggests.
In the middle of a conversation, AI reads the history and proposes the reply. The person reviews it before sending. Suggestions are turned on during implementation, with the expert team.
The team decides.
Several people on the same number, every conversation with an owner.
Meta's rules and costs
Know the rules and the cost before connecting.
Who starts the conversation changes the rule
The customer reached out
While the customer service window is open, the team replies in its own words.
The company resumes
After the window closes, the conversation can only continue with a Meta-approved message.
The cost, part by part
- 01
The XBASE plan
Every plan includes the inbox, pipeline, CRM, proposals, AI agents and automation. What changes is the team size and how many agents and automations you use.
See pricing - 02
Meta's fees
Meta charges per message, separately from the plan, directly to the card registered on your WhatsApp account; XBASE does not charge per message. Follow the cost Meta calculated in Billing and estimate the cost ahead of time in the calculator.
Calculate the cost
For conversations the customer wants to have.
XBASE does not send mass messages. And, even on the official API, Meta can restrict a number based on conversation quality.
Your part
- Talk to people who asked to talk to you.
- Respect people who ask you to stop.
- Outside the customer service window, use an approved message.
Tool
Estimate the cost before you start.
WhatsApp cost calculator
Estimate how much Meta will charge for your messages.
Open the calculator
Questions before connecting
Questions about official WhatsApp
No: your company is the one who connects it. But connecting your current number moves it to the official API: the team starts working through XBASE, in the browser, and the WhatsApp app on the phone stops working with that number. If you prefer, connect a new number.
Ready to connect
Put the official number in the hands of your whole team.
Create the account, connect your company's WhatsApp through Meta's official API and invite the people who handle customers.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist