Website chat
Visitors to your website ask. The AI agent replies.
Put an agent trained on your company files on your website. It replies in the visitor's language, within the rules you set, including outside business hours. To install it, copy the code and paste it into your website.
- Taught with your files
- Test conversation before publishing
- Installs with a code
From visit to conversation
What is an AI website chat?
It is the XBASE AI agent serving visitors inside your website, with what you taught it.
- 1
The visitor asks in their own words
In open text, with no options menu.
- 2
The agent checks your files
Catalog, prices, policies and FAQs.
- 3
It replies within your rules
Toward the goal of the conversation and with the filters you turned on.
- 4
You follow along and adjust
Each conversation gets a score for each goal, and adjustment suggestions only go in with your approval.
Scoring is turned on during implementation.
The question is now
An unanswered question becomes a closed tab.
People who ask on your website are looking at the product at that moment. The agent replies right there, on the website.
On your website
What the agent does on your website
- 01
Replies with your files
Catalog, price list, policies and FAQs.
- 02
Talks your way
You define how it talks and what it can do.
- 03
Works toward a goal
Tell it what it should achieve in each conversation.
- 04
Filters what it should not say
Profanity, email addresses, phone numbers and sensitive numbers.
- 05
Speaks the visitor's language
Replies in the language the customer writes in.
- 06
Gets a score in every conversation
With what went well and what was missing, and suggestions you approve.
Visitor questions
Questions that come through the website every week
“What are your hours?”
How the agent handles it
It replies with what is in your files.
“What is the difference between the two plans?”
How the agent handles it
It compares the options using your table and asks what it still needs to recommend one.
“Do you deliver to my neighborhood?”
How the agent handles it
It replies based on the delivery policy you uploaded. If the answer is not there, it follows what your instructions say.
“I want to talk to a person.”
How the agent handles it
In the website chat, the agent is the one talking: it replies with what your instructions say for this request.
How to install
From a ready agent to a live chat.
Step 01 of 04
Create the agent and upload the files
Name, instructions, goal and your company files.
Step 02 of 04
Chat with it in the test
Ask the questions your visitors ask.
Step 03 of 04
Copy the code and paste it into your website
Once, on the website where the chat will appear.
Step 04 of 04
Follow the scores
See the score for each conversation and the adjustment suggestions.
The expert team helps you install it.
Create accountAn honest limit
On the website, the agent is the one talking.
Your team does not reply through the website chat, and website conversations do not go into the inbox. If your customer service needs a person in the loop, use official WhatsApp and Direct, which land in the team inbox.
Official WhatsApp
Your whole team works on the same number.
See official WhatsAppInstagram
Direct in the same inbox.
See Instagram
You are in control
Your files, your rules.
You choose the files
The agent replies with what you uploaded.
Safety rules
Filters for profanity, email addresses, phone numbers and sensitive numbers in replies.
Nothing changes without you
Adjustment suggestions only go in with your approval, and each version of the instructions is saved.
Chat with it before publishing.
Questions from people deciding
Questions about website chat
No. The agent understands the question in open text and replies with your files and your rules.
Ready to serve your website
Put the agent to work on your website.
Create the account, teach the agent with your files, chat with it in the test and paste the code into your website.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist