Customer email in the same inbox as your conversations.
Receive and reply to emails in the same inbox as WhatsApp and Direct, with one owner per conversation and the customer's history. The connection is built with the expert team.
- Same inbox as WhatsApp
- One owner per conversation
- Built with the expert team
From email to conversation
The email comes in, gets an owner and moves through the pipeline.
- 1
The customer sends the email
To your company's customer service mailbox.
- 2
It arrives in the inbox
Alongside the WhatsApp and Direct conversations.
- 3
Someone on the team takes it
Every conversation with an owner.
- 4
The conversation moves through the pipeline
All the way to the proposal, sent by email.
The forgotten email
A customer request cannot sit in one person's mailbox.
- “Did anyone see my quote request?”
When the request lands in one team member's email, only that person sees it. If they are on vacation, the customer waits.
In XBASE, the email goes into the team inbox, with an owner.
In the same inbox
Email gets the same care as every other conversation.
Owner
Every conversation has an owner. Hand it to someone else without losing the history.
Tags
Tags to sort customers and conversations.
Customer profile
Each customer's conversations, notes, meetings and proposals.
Proposal by email
Build the proposal with your brand and send it by email.
How to connect
The email connection is built with the team.
Email comes in through a customer service mailbox on the email service of GR, the company that makes XBASE, and through an inbound automation the expert team builds with you. It is not a direct connection to the email account you use today.
Step 01 of 04
Talk to the team
Tell us how customer emails arrive today.
Step 02 of 04
The mailbox and the automation get ready
The customer service mailbox and the inbound automation, with the expert team.
Step 03 of 04
Emails arrive in the inbox
Alongside the other conversations.
Step 04 of 04
The team replies from there
With an owner and the history.
AI and team
For email, your team replies from the inbox.
With the customer profile and tags alongside.
Responsible use
For replying to customers, not for sending mass email.
An honest limit
XBASE does not run campaigns or send mass email.
Questions from people deciding
Questions about email in XBASE
Not directly. Email comes in through a customer service mailbox on the email service of GR, the company that makes XBASE, with an inbound automation built by the expert team.
Ready to connect
Bring your customer service email into the team inbox.
Create the account and talk to the expert team to connect the customer service mailbox.
Create account- Nothing to install
- WhatsApp through Meta's official API
- Implementation with a specialist